Skip to content

Refunds and cancelling

Last updated November 3, 2026

Refunds

If you don’t love your card or video, reply to your receipt email or write to hello@hiwith.ai and we’ll refund you in full. No forms, no arguing. Refunds go back to the card or wallet you paid with and usually show up in 5–10 days.

Cancelling the membership

  • Every receipt has a “Manage or cancel” link. Tap it, then Cancel. That’s it: no sign-in, no phone call.
  • You can also cancel from My cards.
  • After you cancel, the membership stays on until the end of the year you paid for, and it won’t renew.
  • We email you 7 days before every renewal, with the date and the price, so it’s never a surprise.
  • Renewed by accident? Write to us within 30 days of the renewal and we’ll refund it.

Video didn’t arrive?

Videos usually take about a minute. If yours hasn’t arrived within an hour, write to us and we’ll fix it or refund you.